Massive Crowds After Flight Delays and Cancellations Are Chaotic For Passengers. United Airlines Is Trying to Fix That.

Perhaps the only thing worse than an unplanned flight delay or cancellation is the chaos that tends to ensue after the flight disruption is announced, often causing mass hysteria and massive crowds of disgruntled passengers rushing to get in line to speak to an agent.

Now, United Airlines thinks it has the solution for curbing the chaos.

The company announced on Thursday that it will begin rolling out mobile vouchers for hotels and food for stranded travelers in hopes that sending the documents digitally will cut down on time spent in lines.

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