How Customer Success Can Supercharge Your Revenue
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Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding existing customers is equally important for sustainable growth.
In this article, we’ll explore how customer success can drive revenue and provide strategies for maximizing its impact on your bottom line.
Related: The How-To: Delivering Great Customer Service
Understanding customer success
Before we dive into how customer success can propel revenue forward,