You Need to Listen More to Lead Better — 5 Tactics for Leaders to Bridge the Communication Gap With Their Team

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All leaders know that communication is critical to an organization’s success. But often we fail to bridge the gap between senior executives and our front-line team members to truly get a pulse of what is happening across an organization. This disconnection is heightened in hospitality and healthcare, where we work in direct contact with customers or care for patients’ health and wellness. As a result, it causes issues like:

• Leaders without a clear or accurate understanding of their front-line teams’ challenges.

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