A one-stop center to provide public services more efficiently and effectively to the public has opened in Lira City.
The purpose of the One-stop Centres is to provide important services at a single location and to save time for both the clients and government officials.
The idea is that citizens would no longer have to sit behind doors of officials to find solutions to the problems since they will be able to get the assistance that they need at the very first point of call of the government facility.
In Lira, the One-Stop Center will be housed at Lira City Council Hall. The centre currently hosts municipal commercial officer, officials from Uganda Registration Services Bureau, National Social Security Fund, Micro-finance Support Centre and Uganda Revenue Authority.
Fred Bob Sifuna the commissioner in charge of restructuring Government institutions in the Ministry of Public Service asked the government departments and Non-governmental organizations and other private sectors to make the best use of services available at the center.
David Kyasanku, the Lira City Town Clerk says that the centre will help to address the existing gap between the service providers and the community. He says that there will be adequate space for all the government institutions to have tables at the center and quicken service provision to the population.
In 2018, the Ministry of Public Service launched a project dubbed “Service Uganda Project”, and promised to open three One-Stop Centres/Service Halls in Entebbe, Jinja and Kasese municipalities where the concept was meant to be piloted.