Unhappy Customers and Employees Can Wreak Havoc on Your Business. Here’s How to Make Both Happy.
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Too often, organizations take different approaches to solving employee and customer dissatisfaction. What if these two problems are actually interwoven? Dissatisfaction is a more interconnected experience than businesses realize, and it often is not being solved holistically or fully.
In truth, customer satisfaction has plummeted in the past four years to lows not seen in 17 years. According to the American Customer Satisfaction Index’s (ACSI) 2023 report, there has been a sharp decrease in customer satisfaction levels beginning in 2019 and extending into 2022.